Returns & Refunds

We have a 30-day return policy on physical or digital products, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, you must be the person who purchased the item and you must return it in the same condition that you received it. 

To request a return, you can contact us at admin@bushagri.com.au. 

If your return is accepted for a physical product, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@bushagri.com.au.

Damages and issues
Please inspect your order for any physical items when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@bushagri.com.au.

Business EDGE cancellations and refunds
Please see the Business EDGE cancellation and refunds terms outlined on the booking page.